Curmudgeonly

Rom 2012 What was formerly a two hour stretch of nonstop business in the morning and afternoon turned into an all day affair. We then customized our message to inform customers that received the automated message of when the best times to call were, so that they would have the option of calling back at a less busy time. After all this, my business increased tenfold. All I can say is that if you do business over the phone and have times where your lines are ringing nonstop, you need to have a good business phone system in place or you might be losing money. equal potential grounding

Allen frizzell equal potential grounding

Allen frizzell My small business was growing in almost every way imaginable. Every way except the bottom line, that is. My company primarily does business over the phone, with over ninety percent of our sales coming across our telephone lines. When our call volume started to increase late last year, I hired several new employees to man our existing phone system. We updated our computer software, desktops and server to make order processing substantially smoother. We redesigned our website for easy navigation and ordering for internet customers. We even integrated our shipping department to handle an increase in orders. The phones were ringing off the hook several times throughout the day as our business increased, and we started to see a slight shift in the right direction for our profits. Still, I wondered if we were losing calls because of a lack of response time.

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